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Spinay's Privacy Policy — Your data is safe with us

Your personal information matters to us. Here's a clear breakdown of how Spinay collects, stores, and protects your data.

Last Updated: January 2026
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How We Protect Your Privacy

Key highlights of Spinay's data protection policy at a glance

Encrypted Data Storage

All your personal and financial data is protected with 256-bit AES encryption — completely unreadable to anyone else.

Your Data Is Never Sold

Spinay never sells your personal information to any third party. Your data is used solely to improve our services.

You're in Full Control

You can view, update, or request deletion of your data at any time. Your data belongs to you.

Minimal Data Collection

We only collect information that is strictly necessary to run our services. Collecting excessive or irrelevant data goes against our policy.

Secure Transactions

All financial transactions are carried out over SSL-secured connections. Your payment details are never stored on our servers.

Transparent Cookie Policy

We're upfront about which cookies we use and why. You can turn off any non-essential cookies at any time.

Table of Contents

1 Introduction

Spinay (referred to as "we", "us", or "Spinay") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.

By using Spinay.ws, you agree to this Privacy Policy. If you do not agree, we ask that you refrain from using the platform.

This Privacy Policy, read alongside our Terms & Conditions gives you the full picture. Together, these two documents form the foundation of your relationship with us.

2 What Data We Collect

Spinay only collects information that is strictly necessary. Nothing is gathered beyond what is needed. See the details below:

Information Provided Directly by You:

Data Type Why It's Collected
Full Name & Date of Birth To verify your identity and confirm your age.
Mobile Number & Email Account Communications & Security Alerts
National ID / Passport KYC Verification & Withdrawal Approval
Payment Method Details Deposit & Withdrawal Processing
Address Verified KYC Process

Automatically Collected Information:

  • IP address and device information (type, operating system)
  • Browser type and language settings
  • Platform activity logs (login times, game history)
  • Cookies & Session Data
  • Referral Source (how you arrived at our site)

We never collect — and never will collect — your bank account password, bKash/Nagad PIN, or card CVV. Any request for such information is fraudulent.

3 How Your Information Is Used

Spinay uses collected information only for specific, legitimate purposes. Your data is never used in any way that violates this Privacy Policy.

  • Service Delivery: To manage your account, deliver gaming services, and process financial transactions.
  • Identity Verification: For KYC verification and fraud prevention.
  • Contact: To send important updates, transaction confirmations, and support messages.
  • Personalization: To show game recommendations and offers tailored to your preferences.
  • Security: To protect your account, detect unusual activity, and prevent fraud.
  • Legal Compliance: To comply with international gaming regulations and anti-money laundering laws.
  • Improvement: To improve platform services and the overall user experience.

Spinay never shares your personal data with third parties for advertising purposes.

4 Who We Share Your Information With

Spinay does not sell or rent your personal information. However, in limited circumstances, certain data may be shared with specific third parties to operate our services.

Limited Data Sharing:

  • Payment Processors: To process bKash, Nagad, and bank transactions. Only transaction-related information is shared.
  • KYC Verification Services: With authorized verification agencies to confirm your identity.
  • Game Providers: To support third-party game service operations. Only a unique user ID is shared — never personal information.
  • Legal Authority: In compliance with applicable law when required by court order or legal claim.
  • Fraud Prevention: With regulatory authorities to prevent money laundering and fraud.

Your explicit consent will be obtained before your information is shared for any purpose beyond what is stated above.

5 Cookie Policy

The Spinay website uses cookies. Cookies are small data files stored in your browser that help us improve our services.

Types of Cookies We Use:

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language and theme.
  • Analytics Cookies: To understand platform usage statistics, which helps us improve our services.
  • Marketing Cookies: To show you relevant promotions. You can turn this off at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the site to stop working properly.

6 Data Protection Practices

Spinay uses industry-standard technology and practices to keep your data secure. Our security measures are not just policies on paper — they work in the real world.

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Firewall Protection: Multi-layer firewalls to block unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for account login.
  • Regular Security Audits: Regular audits conducted by independent external security experts.
  • Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.
  • Restricted Access: Your data is accessible only to authorized personnel who need it.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.

7 How Long We Retain Your Data

Spinay does not retain data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account Information: For the duration of your active account, and for 5 years after closure (as required by law).
  • Transaction History: 7 years after your last transaction, in accordance with financial regulations.
  • KYC Documents: 5 years after account closure.
  • Log Files: Automatically deleted after 90 days.
  • Cookie Data: Cookies expire between 1 day and 1 year, depending on the cookie type.

8 Your Rights Over Your Data

You have full control over your personal data. Spinay respects and upholds these rights in practice.

Right to access your data
Right to Correct Inaccurate Information
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to object to processing

To exercise these rights support@spinay.wsEmail us or reach out via live chat. We will respond to your request within 30 days.

In some cases, legal obligations may prevent us from deleting certain data. If so, we will inform you of the reason.

9 Child Protection

Spinay is strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

If you suspect that a minor's information is present on the platform, please notify our support team immediately. We will act promptly and remove the relevant data.

10 Changes to the Privacy Policy

Spinay may update this Privacy Policy when necessary. For any significant changes:

  • A notification will be sent to your registered email address.
  • A notification will be displayed when you log in to the platform.
  • The update date at the top of this page will be revised accordingly.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

11 Contact Us

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@spinay.ws
  • Live Chat: Available 24/7 on the platform
  • Response Time: Typically within 24–48 hours

To receive support in Bengali, type "Bangla Support" in the live chat. Our Bengali-speaking team will assist you right away.

FAQ

Common questions about privacy

What users ask most about privacy

No, Spinay never sells your personal information to any third party. In limited cases — such as payment processing and KYC verification — necessary data may be shared with approved partners, but only under strict confidentiality agreements.

Even after your account is closed, certain data must be retained for a specified period due to legal obligations. Transaction history is kept for 7 years and KYC documents for 5 years. Once these periods expire, the data is permanently deleted.

You can update most of your information directly from Profile Settings after logging in. For KYC-related changes, please contact support. To request a copy or deletion of your data, email support@spinay.ws.

Spinay only collects necessary data while you are actively using the app or website. No tracking takes place when the platform is closed, and your device's location is never accessed.

In the event of a data breach, we will notify affected users by email within 72 hours, clearly state what information was compromised, and advise on protective steps to take. A technical fix will also be implemented promptly.
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Your privacy is fully protected at Spinay. Register with confidence and enjoy the best online gaming experience in Bangladesh.

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